The Production and Customer Care department experienced many challenges during the 2004/2005 financial year.

During the second quarter of the year there was a notable reduction in the number of production days for record updating certificates. This was due primarily to a brief pause in the processing of record updating applications to facilitate the modification of record updating processing methodology.

In the last quarter, the Production department was faced with challenges that affected the rate at which it was able to achieve its targets. BATS (application tracking), and BDMS (certificate production) experienced on-going downtime and the vacancies that existed in various key areas of the department prevented the achievement of optimal output levels.

However, the department was able to achieve success in efforts made towards the reduction of the backlog of Ordinary applications.