The Registrar General’s Department (RGD) has the following policy regarding the payment of refunds. The purpose of this policy is to explain to customers and staff when refunds of service fees and product fees will be made by the Agency and how they will be calculated. RGD may update this policy whenever it deems it fit and the details of which will be lodged at our website.  Definitions

In this Policy the following terms shall have the following meaning except where the policy otherwise requires:-

“Service Fees”: These are fees paid per application in addition to the regular fees for certificate delivery within seven working days or 48 hours after receipt of payment for local customers. International customers do not pay an additional service fee”

“Applications”: These are completed forms requesting copies for certificates. Applications are submitted online via the RGD website, www.rgd.gov.jm or at any of the eight RGD locations.

“Products”: All articles, commodities, goods produced by the Registrar General’s Department. This does not include certificates.

• Full Refunds: The Registrar General’s Department will issue full refunds of fees paid for applications only in special cases. You will receive a full refund of fees paid if the product you requested arrived damaged and after investigation it has been determined that the damage is as a result of RGD’s negligence.

• Partial Refunds:You will receive a partial refund of the fees paid if:
  You supplied accurate and complete information on your application form and the Registrar General’s Department did not complete production of the certificate(s) within the agreed time.
  Or
  You requested a Birth certificate on the Express of Seven Day service and in satisfying your request the RGD found that the name of the child was not included on the original record.

Partial refunds will be calculated as follows:
   
Refund = Service Fee

Service Fees are charged as follows:

Seven Day Service (Birth\Death\Marriage application)	JM$ 500.00
Express Service (Birth\Death\Marriage application)	JM$ 750.00
Seven Day Service (Late Entry of Name\Re-registration \Status\Adoption application)	JM$1000.00
Express Service (Late Entry of Name\Re-registration \Status\Adoption application)	JM$ 3000.00
Seven Day Service Late Registration application	JM$ 1000.00
Express Service Late Registration application	JM$ 4000.00

 Partial refunds of fees paid for products will not be issued.                             

•  Exceptional Circumstances:  The RGD will consider exceptional circumstances to those described above on a case by case basis on direct application to the Authentication, Verification and Identity Department.
• Withdrawing your application :If you wish to withdraw your application you must contact the Customer Care Unit. Please note that the Registrar General’s Department will not issue any refund of fees at this stage.
• How to Request a Refund : You should take a copy of your payment receipt along with your Voters ID, Driver's License or Passport to the Refund Cashier at Head Office or to the Administrative Assistant at any of the RGD’s Regional Offices. Refund amounts will be issued to the person whose name appears as the applicant on the application. If you are an International customer write to the Authentication, Verification and Identity Department, Registrar General’s Department, Twickenham Park St. Catherine and enclose a copy of the payment receipt. Refund cheques will be made payable to the applicant.