Definitions
In this Policy the following terms shall have the following meaning except where the policy otherwise requires:-

•  “Applications”: These are completed forms requesting copies for certificates. Applications are submitted online via the RGD website, www.rgd.gov.jm or at any of the eight RGD locations.
• “Products”: All articles, commodities, goods produced by the Registrar General’s Department. This does not include certificates.

If you're not completely satisfied with the certificates or products you received, take it back to us. In the case of certificates we will make a check of our records to determine the validity of the information printed on your certificates.  If the error was made as a result of our negligence then we will make the corrections at no cost to the customer. If the RGD is not at fault, then the customer will be advised on how best to correct the error.

If the product received is not what you requested, the RGD will correct the error at no cost to the customer. If the products you received are damaged, the RGD will conduct a through investigation. If it is determined that the damage is a result of our negligence the product will be replaced at no cost to the customer. If it is determined otherwise the RGD will not be liable for the damage caused to the product.

To return certificates or products to the RGD, please take the receipt you received at the time payment was made as well as the exact number of certificates or products you received from us. The RGD will not accept certificates or products for correction if the amount being returned is fewer than the number previously issued. You may return damaged products or certificates with errors, to any or our eight locations. To find the RGD office nearest you, please use our office locator, or call 984-3041.

We recommend that all returns are brought in to us. If you choose to return your items by mail however, please complete the Certificate Return Form that came with your certificates as well as all the certificates you received with the error.  Returns sent by mail may take up to four weeks to process after the certificates are mailed. Please allow 1-2 weeks delivery time for items that are returned by mail.

All certificates and products will be delivered by courier to the address stated on your application form.