Government of Jamaica
 

We aim to satisfy

The Registrar General’s Department (RGD) is committed to ensuring the accessibility, privacy and security of its website (https://www.rgd.gov.jm/). The following statements have been developed to educate our users and to demonstrate our continued commitment. Usability: The Registrar General’s Department’s website is provided as a service to those who may choose to access it. The information presented herein is considered public and may be downloaded, printed and copied for the user's personal, non-commercial use, without any right to resell, redistribute or create derivative works there from, subject to the terms and conditions outlined below, and also subject to more specific material within this website. The information provided on or via this website should not be used as a substitute for any form of advice. Decisions based on information presented on the RGD’s Website are for your own account and risk. Use of this website to jeopardise its functioning and/or affect the information provided on or via this website or the underlying software, is prohibited.

Content:

It is the purpose of the RGD’s Website to provide accurate content that will inform, educate and enlighten users about the functions, services and activities of the Registrar General’s Department. In addition, the Website is used to facilitate, where appropriate, the delivery of direct services as provided by the Registrar General’s Department to its customers. The Registrar General’s Department intends to maintain current and accurate information on its Website. There may be occasions however, where information becomes temporarily outdated pending the receipt and posting of available updates. Consequently, the RGD cannot expressly warrant the accuracy of Web content on a daily basis. The Registrar General’s Department may change the information on the website, or the products mentioned, at any time without notice. While the Registrar General’s Department invites comments, suggestions, and or visitor input regarding the content of its Website, any unauthorized attempts to alter and/or upload information on this Website/server are strictly prohibited. In an effort to provide or direct visitors to additional resources, supplemental information and links to other Websites are on the Registrar General’s Department Website. The RGD is not responsible for the privacy practices, services, or information residing on these websites and we encourage visitors to be aware when they are leaving the RGD’s Website to access other Sites. Website/page design, HTML coding, interactive Web applications, scripts, and/or custom Website graphics and certain photographs are NOT public domain and require expressed permission from the RGD for use and/or implementation on any Website that is not maintained by the Registrar General’s Department.

Hyperlinks:

Links to Registrar General’s Department’s Website are not permitted without the prior written consent of the Registrar General. The appearance of any hyperlink to an external Website and/or server does not constitute endorsement by the Registrar General’s Department of the opinions, ideas, or content therein, nor guarantee the validity of the information provided. By accessing this site you indicate your acknowledgement and acceptance of these terms and conditions.

{slider=Refund Policy}

The Registrar General’s Department (RGD) has the following policy regarding the payment of refunds. The purpose of this policy is to explain to customers and staff when refunds of service fees and product fees will be made by the Agency and how they will be calculated. RGD may update this policy whenever it deems it fit and the details of which will be lodged at our website. Definitions In this Policy the following terms shall have the following meaning except where the policy otherwise requires:- “Service Fees”: These are fees paid per application in addition to the regular fees for certificate delivery within seven working days or 48 hours after receipt of payment for local customers. International customers do not pay an additional service fee” “Applications”: These are completed forms requesting copies for certificates. Applications are submitted online via the RGD website, www.rgd.gov.jm or at any of the eight RGD locations. “Products”: All articles, commodities, goods produced by the Registrar General’s Department. This does not include certificates.

  • Full Refunds: The Registrar General’s Department will issue full refunds of fees paid for applications only in special cases. You will receive a full refund of fees paid if the product you requested arrived damaged and after investigation it has been determined that the damage is as a result of RGD’s negligence.
  • Partial Refunds: You will receive a partial refund of the fees paid if:
    You supplied accurate and complete information on your application form and the Registrar General’s Department did not complete production of the certificate(s) within the agreed time.
    Or
    You requested a Birth certificate on the Express of Seven Day service and in satisfying your request the RGD found that the name of the child was not included on the original record.

Partial refunds will be calculated as follows:

Refund = Service Fee

Service Fees are charged as follows:

SERVICES COST
 Seven Day Service (Birth\Death\Marriage application)  JM$ 500.00
 Express Service (Birth\Death\Marriage application)  JM$ 750.00
 Seven Day Service (Late Entry of Name\Re-registration
\Status\Adoption application)
 JM$1000.00
 Express Service (Late Entry of Name\Re-registration
\Status\Adoption application)      
 JM$ 3000.00
 Seven Day Service Late Registration application  JM$ 1000.00
 Express Service Late Registration application  JM$ 4000.00 

Partial refunds of fees paid for products will not be issued.

  • Exceptional Circumstances: The RGD will consider exceptional circumstances to those described above on a case by case basis on direct application to the Authentication, Verification and Identity Department.
  • Withdrawing your application: If you wish to withdraw your application you must contact the Customer Care Unit. Please note that the Registrar General’s Department will not issue any refund of fees at this stage.
  • How to Request a Refund: You should take a copy of your payment receipt along with your Voters ID, Driver's License or Passport to the Refund Cashier at Head Office or to the Administrative Assistant at any of the RGD’s Regional Offices. Refund amounts will be issued to the person whose name appears as the applicant on the application. If you are an International customer write to the Authentication, Verification and Identity Department, Registrar General’s Department, Twickenham Park St. Catherine and enclose a copy of the payment receipt. Refund cheques will be made payable to the applicant.

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{slider=Return Policy}

Definitions In this Policy the following terms shall have the following meaning except where the policy otherwise requires:-

  • “Applications”: These are completed forms requesting copies for certificates. Applications are submitted online via the RGD website, www.rgd.gov.jm or at any of the eight RGD locations.
  • “Products”: All articles, commodities, goods produced by the Registrar General’s Department. This does not include certificates.

If you're not completely satisfied with the certificates or products you received, take it back to us. In the case of certificates we will make a check of our records to determine the validity of the information printed on your certificates. If the error was made as a result of our negligence then we will make the corrections at no cost to the customer. If the RGD is not at fault, then the customer will be advised on how best to correct the error.

If the product received is not what you requested, the RGD will correct the error at no cost to the customer. If the products you received are damaged, the RGD will conduct a through investigation. If it is determined that the damage is a result of our negligence the product will be replaced at no cost to the customer. If it is determined otherwise the RGD will not be liable for the damage caused to the product.

To return certificates or products to the RGD, please take the receipt you received at the time payment was made as well as the exact number of certificates or products you received from us. The RGD will not accept certificates or products for correction if the amount being returned is fewer than the number previously issued. You may return damaged products or certificates with errors, to any or our eight locations. To find the RGD office nearest you, please use our office locator, or call 984-3041.

We recommend that all returns are brought in to us. If you choose to return your items by mail however, please complete the Certificate Return Form that came with your certificates as well as all the certificates you received with the error. Returns sent by mail may take up to four weeks to process after the certificates are mailed. Please allow 1-2 weeks delivery time for items that are returned by mail.

All certificates and products will be delivered by courier to the address stated on your application form.

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{slider=Transaction Security}

Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.

To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at rgd.gov.jm If for any reason you cannot access the secure server, please feel free to call or visit any of our eight locations, our Customer Service Representatives will be happy to assist you.

We do our best to provide a safe and convenient online shopping experience. When you make a purchase at rgd.gov.jm, we safeguard the integrity of your credit card information. If you're not comfortable shopping online and would prefer to make your payment at a RGD office, just visit any of our eight locations. Our Customer Service Representatives will be happy to assist you.

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{slider=Delivery Policy}

The Registrar General's Department (RGD) has the following policy regarding delivery of certificates and products. RGD may update this policy whenever it deems it fit and the details of which will be lodged at our website.

Definitions

  • In this Policy the following terms shall have the following meaning except where the policy otherwise requires:- “Applications”: These are completed forms requesting copies for certificates. Applications are submitted online via the RGD website, www.rgd.gov.jm or at any of the eight RGD locations.
  • “Products”: All articles, commodities, goods produced by the Registrar General’s Department. This does not include certificates.

The Registrar General’s Department processes applications for certificates and delivers them to the address stated on the application form.

Jamaican Customers

  • Ordinary Service Applications submitted on the ordinary service will be processed and delivered within 2-4 weeks of payment.
  • Seven Day Service Applications submitted on the Seven Day Service will be processed and delivered within seven working days of payment.
  • Express Service Applications submitted on the Express Service before 11:00 am on a regular business day will be processed and delivered within 24 hrs of payment. Applications submitted on the Express Service after 11:00 am on regular business day will be processed and delivered within 48hrs of payment.Applications received on Fridays or the day before a public holiday will be processed for delivery on the business day immediately following the weekend or public holiday.

Orders from Outside of Jamaica

  • Ordinary Service Applications submitted on the ordinary service will be processed and mailed within 4-6 weeks of payment. Certificates will be sent by registered mail and will be delivered to the address stated on the application form.
  • Express Service Applications submitted on the Express Service will be processed and mailed within 7-10 business days of payment. Certificates will be sent by Federal Express (Fed Ex) to the address stated on the application.

Customers outside of Jamaica should allow two weeks mailing and delivery time.

All certificates are delivered by courier to the address stated on the application form. We will always contact you by phone or email if there are any delays with processing your application. You can also check the status of your application online on the applications page.

The processing of your application will be delayed if you do not provide complete and accurate information on your application form. You will be informed by phone or email if this happens and the Registrar General’s Department is free from any claims in respect of providing the said certificates within the prescribed time. See our disclaimer

Products

All products requested and paid for online via the Registrar General’s Department website will be delivered by courier to the address stated on the order form. All products will be delivered within 5-10 business days. We will always contact you by phone or email if there are any delays with processing your order.

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